Dealing with Difficult Conversations - Perth

Dealing with Difficult Conversations - Perth

You know that sinking feeling when you see someone's name pop up in your calendar and you think "Oh great, here we go again." Maybe it's the team member who always pushes back on feedback, the colleague who gets defensive about everything, or that person who somehow turns every discussion into an argument. We've all been there - avoiding these conversations because they're uncomfortable, hoping the issue will just magically resolve itself, or worse, letting things build up until you finally explode.

Here's the thing: difficult conversations are part of working life, whether you're managing people or just trying to get things done with your colleagues. But most of us were never actually taught how to handle them properly. We wing it, get stressed about it, and often make things worse by either being too harsh or too wishy-washy.

This workshop isn't about learning corporate-speak or memorising scripts. It's about understanding why conversations go sideways and having practical tools to keep them on track. You'll learn how to address performance issues without the person shutting down, how to give feedback that actually gets heard, and how to stay calm when someone's getting heated. We'll cover real scenarios like dealing with someone who interrupts constantly, addressing attendance problems, or having that conversation about someone's attitude that's affecting the whole team.

The best part? You'll practice these techniques in a safe environment with other people who've been in your shoes. No role-playing with your actual problem colleague - just honest practice with people who get it.

What You'll Learn:

How to prepare for difficult conversations so you're not going in blind
The difference between being direct and being harsh (there's a sweet spot)
How to stay calm when the other person gets emotional or defensive
Techniques for keeping conversations focused on the actual issue, not personality conflicts
Ways to follow up after difficult conversations to make sure things actually change
How to set boundaries without being seen as the office villain
When to involve HR or your manager (and when not to)

The Bottom Line:

After this training, you won't dread these conversations anymore. You'll have a clear process to follow and the confidence to address issues before they become bigger problems. Your relationships at work will improve because you'll be dealing with things directly instead of letting resentment build up. Plus, you'll probably find that most "difficult" conversations aren't as bad as you thought they'd be once you know how to handle them properly.

This is practical, no-nonsense training that you can use immediately. You'll leave with actual strategies, not just feel-good theories, and the confidence to have those conversations you've been putting off.